Service Manager Vacancy
Meade HVAC is hiring a Service Manager responsible for managing all technicians within the service and maintenance departments.
Job title
Service Manager
Department
Service / Maintenance
Reports to
President / Vice President / General Manager
Job Description
The Service Manager is responsible for the performance and profitability of the company’s service and maintenance departments. The Service Manager is responsible for managing all technicians within the service and maintenance departments. Consistent communication between technicians, the office and the Field Operations Manager is required. Create and manage all departmental technician schedules including on-call, vacation, and all daily appointments. Create good morale within the department. Provide technical support to all technicians. Work with the Field Operations Manager to create the training schedule. Review technicians’ performance to verify departmental goals are met. Perform ride along evaluations and training of the technicians. The primary function of the Service Manager is to ensure perfect performance of the technicians to allow the Field Operations Manager to focus on growth.
Position Details
Salary
Salary for this potion is $75,000 – $85,000 yearly with relocation bonuses available
Benefits
- Opportunity for advancement
- Health/prescription benefit plan as well as vision/dental insurance options
- Life insurance, short-term and long-term disability insurance provided
- Paid holidays
- Paid training and education
- 401k with company contributions
- Wellness program & gym membership
- Financial and retirement planning
Hours/Shifts
7:30 am to 4:00 pm, Monday through Friday, additional time as necessary to include occasional weekends.
Work Environment
Combination of office and field environment. Fast paced, high energy, professional environment with an emphasis on performance and efficiency.
Qualifications
Minimum Education Requirements
- License in HVAC
- EPA 608 Universal Refrigerant Certification
- High School Diploma or Equivalent
Preferred Education Requirements
- License in HVAC
- NATE Certification
- EPA 608 Universal Refrigerant Certification
- High School Diploma or Equivalent
Minimum Experience Requirements
- Minimum of 3 years of combined related experience and education
- Minimum of 3 years of responsible leadership experiences in management or supervisory positions
Preferred Experience Requirements
- 5+ years of experience as a manager within the HVAC industry
- 5+ years of experience leading service technicians and/or related field operations
Required Skills
- Patience in leading team members and resolving issues
- Exceptional customer service skills
- Professional demeanor
- Ability to lead by earning the respect of your peers, rather than fear of consequence
- Analytical, goal-oriented work style
- Experience managing a large budget
- Experience evaluating and training team members
Physical Requirements
- Ability to safely climb into attic and crawl spaces as needed
- Ability to move and lift 50 pounds
- Ability to stand or sit for 8-hour shifts
Duties & Responsibilities
- Report to office by 7:30AM to assist in daily dispatching and review previous day’s tickets for any required follow up.
- Promote positive company culture at all times.
- Maintain a professional appearance and attitude at all times.
- Work with the Office Staff to ensure perfect customer service from CSR’s and technicians.
- Prevent and resolve customer complaints.
- Ensure that all customers are kept up to date on parts orders and scheduling.
- Actively work to earn 5-star reviews from as many customers as possible.
- Return all calls to customers, delegating as necessary to CSR’s.
- The Service Manager is responsible for all aspects of the company’s service and maintenance departments. As a part of the management team, the Service Manager will oversee high-level HR duties such as:
- Attracting and hiring talent
- Training employees and creating training programs and processes
- Performance Reviews with Career Advancement Plans
- Promotions and Pay Increases with approval from Field Operations Manager
- Discipline, Opportunities for Additional Training, and Termination
- Perform SPIFF Tracking for service technicians. Reconcile SPIFF reports against completed and paid jobs. Turn finalized SPIFF report into office for monthly SPIFF checks.
- Work with the Field Operations Manager or President to manage personnel issues, paid time off, and the on-call schedule. Communicate this with the office.
- Manage technicians training schedule.
- Provide support for all technicians.
- Oversee inventory management for service and maintenance department.
- Commercial account management.
- Work with owners and managers of the company’s commercial accounts.
- Follow up on proposals for repairs and replacements.
- Review all Preventive Maintenance Reporting
- Create and Maintain the Company Tool List; both employer provided, and employee provided tools.
- Work with Fleet Manager to maintain a quality fleet of company vehicles.
- Oversee the performance of the service department.
- Coordinate with vendors as needed regarding returns, warranty, delivery etc.
- The Service Manager cannot allow a slow period or complacency – you are tasked with growing the department through revenue generation and efficient operations.
- Monitor all non-revenue producing labor such as warranty, callback, and unapplied time.