Job Title: Service Technician – Level 5

Pay Scale

$32.00 – $38.00 / hour

Work Hours

7:30am to 4:00pm, with 1/2 hour lunch; some weekends and evenings and over time as designated; alternating on call schedule to cover 24/7 emergency service.

Primary Job Function

To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-4. Provide feedback to Service Manager regarding technical training needs, inventory and retail pricing. Develop training programs for the service department as needed and directed.

Reports to:

Service Manager


Required Qualifications

  • Valid driver’s license.
  • EPA Universal Refrigerant Handling License
  • Demonstrate willingness to invest in tools used in Service of HVAC equipment.
  • Demonstrate willingness to invest time in service training seminars and classes.
  • Work from 28′ extension ladder and 12′ step ladder.
  • Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below.
  • Understand and communicate benefits of preventative maintenance.
  • Demonstrate advanced customer service skills and have ability to communicate clearly, idea’s and explanations of problems to residential and commercial customers and coworkers
  • Demonstrate willingness to accept responsibility and leadership roles.
  • Experience in training and mentoring service technicians.
  • Operate scissors and genie lifts in safe manner.
  • Nate Core Certification
  • Acquire Specialty Certifications With-in 1 Year of Service Technician Level 5
  • Enroll in advanced HVAC training classes, minimum 50 hours per year
  • City of Reading Master Mechanical License

Daily, Weekly, Monthly, Yearly Duties

  • Purchase / Maintain required tool list for Service Technician Level 5
  • Arrive at jobsite at scheduled time and location as dispatched
  • Relocate from one jobsite to another jobsite as dispatched during the workday
  • Report to dispatcher when arriving and leaving jobsite
  • Operate company vehicle as needed.
  • Follow instructions from supervisor and/or dispatcher and carry out in timely manner
  • Report problems with company tools or vehicle promptly
  • Report problems with equipment to Dispatcher to expedite parts delivery
  • Communicate with customers and collect C.O.D. on maintenance visits as directed
  • Ability to work staggered schedule if required
  • Maintain professional appearance and attitude at all times
  • Complete all service related forms properly
  • Provide all customers with new / renewal maintenance agreement program information
  • Acquire commercial and residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines
  • On call status for emergency service as required
  • Train and instruct Service Technicians Level 1 -4 as directed
  • Converse with facilities engineers, building and homeowners, and general contractors*
  • Communicate clearly, the ideas and explanations of problems to customers and coworkers
  • Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options
  • Complete service repairs as approved by customer. Perform the following technical duties:
    • Advanced electrical and refrigeration principles
    • Service tools and testing devices.
    • Ability to layout and install refrigeration piping
    • Ability to layout, design and install low voltage wiring
    • Ability to read and interpret wiring diagrams and blueprints and make accurate material lists
    • Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential and light commercial equipment without supervision
    • HVAC building code compliance.
    • Advanced troubleshooting techniques
    • Advanced experience in presenting repair and replacement options
    • Operation of scissors and genie lifts in safe manner
    • Basic sheet metal & fiberglass duct practices
    • Air balancing principles, techniques and diagnostics with velometer or hood
    • Calculate equipment efficiency and operating costs
  • Champion of flat rate pricing for the team
  • Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
  • Create & present training seminars and classes for in-house meetings as directed by Service Manager
  • Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
  • Other duties as assigned

Performance Indicators

Certain key business indicators that will measure the effectiveness of the Service Technician. These include the following:

  • Billing & Efficiency rating
  • Average ticket price
  • Achieving average monthly revenue goal
  • Number of qualified sales leads turned over each month.
  • Number of additional products and services sold to customer
  • Acquire new residential maintenance agreements
  • Renew residential maintenance agreements
  • Customer compliments or complaints.
  • Legible and complete paperwork.
  • Callback % less than 3%

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